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Brands Slow to Respond to Complaints Posted on Social Media

About 6 in 10 brands receive customer complaints via social media occasionally, while close to 1 in 6 receive them “somewhat” (10.9%) or “very” (4.9%) often, finds a survey from Social Media Marketing...

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Tablet Web Browser Usage Patterns on a Typical Day

In a new report [download page], Chitika has taken a look at how tablet usage – in this case web browsing only, not applications – fluctuates during a typical day. The analysis averaged out hourly ad...

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Top 10 Social Networking Websites & Forums – January 2014

Note: The Experian Marketing Services data featured is based on US market share of visits as defined by the IAB, which is the percentage of online traffic to the domain or category, from the Hitwise...

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Top 10 Video, Multimedia Websites – January 2014

Note: The Experian Marketing Services data featured is based on US market share of visits as defined by the IAB, which is the percentage of online traffic to the domain or category, from the Hitwise...

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Top 10 Mobile Phone Entertainment Websites – January 2014

Note: The Experian Marketing Services data featured is based on US market share of visits as defined by the IAB, which is the percentage of online traffic to the domain or category, from the Hitwise...

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Top 10 Real Estate Websites – January 2014

Note: The Experian Marketing Services data featured is based on US market share of visits as defined by the IAB, which is the percentage of online traffic to the domain or category, from the Hitwise...

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Top 10 TV Websites – January 2014

Note: The Experian Marketing Services data featured is based on US market share of visits as defined by the IAB, which is the percentage of online traffic to the domain or category, from the Hitwise...

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Top 10 Health & Medical Information Websites – January 2014

Note: The Experian Marketing Services data featured is based on US market share of visits as defined by the IAB, which is the percentage of online traffic to the domain or category, from the Hitwise...

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Online Habits of the “Always-On Consumer”

3 in 4 “Always-On Consumers” (AOCs) visit social networks, while two-thirds frequent news and magazine websites and half visit company websites, according to a recent study [pdf] from Vivaldi Partners...

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Advertisers See Substantial Performance Lifts From Targeting Top Audiences

It pays to target the right audiences, says Neustar Aggregate Knowledge in its Q4 Global Media Intelligence Report [download page]. The study looks at user conversion rates for core display campaigns...

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Top Data Types Considered Essential to Marketing Success

More than 9 in 10 companies believe that some form of data is essential to their marketing success, reveals a recent report from Experian Quality Data. But, obviously, some forms of data are simply...

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Media and Marketing Execs’ Views on Product Development

Some 51% of high-level executives at media and marketing organizations agree that their top-selling product in 2017 has yet to be invented, finds Econsultancy [download page] in a new study produced in...

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Top 10 Print Media Websites – January 2014

Note: The Experian Marketing Services data featured is based on US market share of visits as defined by the IAB, which is the percentage of online traffic to the domain or category, from the Hitwise...

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Top 10 Broadcast Media Websites – January 2014

Note: The Experian Marketing Services data featured is based on US market share of visits as defined by the IAB, which is the percentage of online traffic to the domain or category, from the Hitwise...

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Top 10 TV Programs on Twitter, Week of Feb. 10-16, 2014

Source: Nielsen More results (Tweets, Unique Authors, and Impressions) can be found in the attached spreadsheet. Activity metrics (Unique Authors and Tweets) are a measure of relevant Twitter activity...

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1 in 4 B2B Companies Report Use of Tablets to Aid Sales-Related Activities

Some 23% of B2B companies have deployed tablets in sales-related activities, according to newly-released results from Corporate Visions. The survey uncovers somewhat conflicting findings: few companies...

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Traditional Retail Gains in Customer Satisfaction, While E-Commerce Slips

While e-commerce sites have generally enjoyed higher levels of customer satisfaction than traditional retail stores, the gap has disappeared for the time being, according to the latest industry-wide...

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State of Data Quality? Worsening.

On average, American companies believe that 25% of their data is inaccurate, finds Experian Quality Data in a recent survey. That’s higher than the overall average drawn from 6 countries – the US, UK,...

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Email Marketers Say It’s All About Relevant, Compelling Content

A spate of recent research has highlighted the importance of relevance in marketing messaging, and a benchmarking report [download page] from Ascend2 concerning email marketing comes to a similar...

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Top 10 at Domestic Film Box Office, Weekend of Feb. 14-16, 2014

Content in Rentrak Theatrical box office updates is produced and/or compiled by Rentrak Corporation and its Box Office Essentials theatrical box office data collection and analytical service.

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