Pay-TV Satisfaction Worsens, but Industry Adds Subscribers in Q1

Customer satisfaction with subscription TV providers is traditionally low – and this year is no different. In fact, satisfaction with providers has dropped to a multi-year low, per a new report [download page] from the American Customer Satisfaction Index (ACSI), which finds that the index for subscription TV services fell 3 points to 65 on its 100-point scale. That’s the lowest point since 2009, and the second-lowest satisfaction rate of the 43 industries measured by the ACSI. (more…)